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HT Media Ltd mitigates risk and bolsters the security of its IT infrastructure with ManageEngine

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IT tickets dropped
by 30%
Enhanced security with
automated patching
Witnessed high availability of
network and applications

HT Media Ltd—a popular and well-established media and entertainment company in India—dealt with significant IT management issues that reduced its overall productivity and made it non-compliant with security standards. In this case study, we will explore how the conglomerate resolved its problems and streamlined its IT processes.

“All ManageEngine products gel together, and this is one of the key criteria for choosing ManageEngine.”

Manish Aggarwal
Head of IT infrastructure and network security
HT Media Ltd

HT Media Ltd

INDUSTRY
Telecommunication and media
HEADQUARTERS
India
TYPE OF BUSINESS
B2C
EMPLOYEES
10,001+
PRODUCTS IN FOCUS
ServiceDesk Plus
OpManager
Endpoint Central
ADSelfService Plus

Company profile

With almost a century in the media front, HT Media Ltd has nearly 35 offices across different cities in India. Having started in print media, the company has since branched out into the audio space with FM channels, including Fever FM and Radio One.

With a solid user base under its belt, the company entered the digital media realm to amp up its business further. It did so by launching an employee recruitment portal called Shine.com and a new-age entertainment platform with its product called OTT Play.

Headquartered in the capital city of India, New Delhi, the company manages around 2,000 servers and over 20 data centers that are distributed across various cities of India to serve its user community and ensure business continuity.

Manish Aggarwal

Head of IT infrastructure and network security
HT Media Ltd
00:00
  • Manish Aggarwal
    00:00

Business challenges

While trying to keep its audience engaged, HT Media Ltd faced significant IT challenges that hindered its productivity while also increasing its overall operational costs. The IT administrators at the firm found it hard to manage and monitor their servers efficiently and lacked the tools that offered deeper visibility into the network’s infrastructure. Due to the lack of automation tools, the IT admins were overwhelmed with tasks, and individuals’ productivity saw a considerable drop.

Another challenge the organization faced was ensuring that systems were patched on time and that the security of the infrastructure was maintained. Systems and endpoints remained unpatched for a long time, making the network vulnerable to cyberattacks.

Gain a comprehensive view of your IT environment

ManageEngine OpManager was the first tool deployed in HT Media Ltd’s IT territory to monitor its networks from a single console. Since it handles diverse business needs across distributed servers, the company was on the lookout for a solution that is highly scalable and gives better visibility into its network.

After careful evaluation, ManageEngine’s solution topped the list for its customizable capabilities and easy-to-use interface. With the deployment of this solution, the company witnessed hassle-free and seamless network monitoring and management and ensured high availability of its applications and devices. Manish Aggarwal, head of IT infrastructure and network security at HT Media Ltd, is delighted with the performance of the solution as it proved to be a cost-effective option and fulfilled all of the company’s server and network requirements.

Smart and efficient management of tickets

The way things work changed after the pandemic, and the IT industry was no different. To handle user tickets and track down the systems used by employees across the country, the firm wanted a solution that could not only work within the IT boundaries but in a dynamic work environment. To address IT issues, Aggarwal chose ManageEngine ServiceDesk Plus—an easy, user-friendly, and customizable service management tool.

This tool integrated well with ManageEngine ADSelfService Plus to help reduce the number of tickets and improve user experience. With the addition of new features and functionalities to the solution, IT admins were able to streamline the process further and get invaluable insights, which in turn drastically reduced their IT burden. By automating tasks such as user password resets, the help desk team’s productivity significantly increased, and they saw a 30% reduction in the number of IT tickets.

"I have used ManageEngine products in my previous organization as well, and there, I've seen a decent reduction in the tickets by doing a lot of optimization."

— Manish Aggarwal

Head of IT infrastructure and network security, HT Media Ltd

"I have used ManageEngine products in my previous organization as well, and there, I've seen a decent reduction in the tickets by doing a lot of optimization."

— Manish Aggarwal

Head of IT infrastructure and network security, HT Media Ltd

Up your security game by deploying security patches

For any organization, it is crucial for it to patch its systems on time to stay protected against cyberattacks. To ensure the security of its infrastructure, the IT team at HT Media Ltd evaluated tools from various vendors.

The team finally singled out ManageEngine Endpoint Central, a tool that could work in a hybrid environment. With the implementation of this tool, the admins could push the right patches on time and stay compliant with the security mandates.

Not to mention, the tool also allowed them to limit or control the usage of software within their network. With this approach, the company could prohibit the usage of unauthorized or unlicensed applications and restrict access according to their roles. These key things helped the firm mitigate compliance-related risks and easily manage endpoints.

When asked about the ManageEngine experience, Aggarwal said, “First thing, ManageEngine is a one-stop shop; you get everything you need. The second thing is that the products are user-friendly and easy to deploy. And the third thing is, it gels up with your current infrastructure so well that you need not change it; it is customizable and closely integrated with whatever you have.”


About ManageEngine

ManageEngine is a division of Zoho Corporation that offers comprehensive on-premises and cloud-native IT and security operations management solutions for global organizations and managed service providers. Established and emerging enterprises—including nine of every 10 Fortune 100 organizations—rely on ManageEngine’s real-time IT management tools to ensure the optimal performance of their IT infrastructure, including networks, servers, applications, endpoints and more. ManageEngine has 18 data centers, 20 offices and 200+ channel partners worldwide to help organizations tightly align their business to IT.

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