Vista Group resolves IT monitoring issues with ManageEngine

Received real-time

alerts on anomalies

Stayed compliant with

privacy and security laws

Password reset tickets

dropped considerably

Vista Group, a world-class cinema and data analytics solutions provider, encountered various challenges that put its IT security at stake. The group managed to overcome the issues and enhance its cybersecurity posture. Want to know how? Scroll down to find out!

“For me, it’s all about the relationship that’s kept us with ManageEngine, and I’m sure it will for much longer [due to its] ability and the personal service we have received.”

- Andre Potgieter, head of cloud operations, Vista Group

Vista Group

INDUSTRY

IT services and IT consulting

HEADQUARTERS

New Zealand

TYPE OF BUSINESS

B2B

EMPLOYEES

501-1,000

PRODUCTS IN FOCUS

Company profile

A leader in the entertainment landscape, Vista Group has several brands under its umbrella that cater to a diverse range of technological needs in the film industry. Based out of New Zealand, the group has a global presence and provides cinema software to various segments of the industry. From production to distribution, Vista Group has solutions for every movie division, truly redefining moviegoers’ experiences.

Andre Potgieter

Head of cloud operations

Vista Group

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Andre Potgieter
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Business challenges

Vista Group has left an impressive mark on the entertainment sphere. Although the group has managed to secure a strong customer base, it faced significant challenges in migrating its customers to the cloud. Also, it couldn’t support a hybrid platform comprised of on-premises solutions, a multi-cloud setup including AWS and Azure, and self-hosted resources.

To address these issues, the group embarked on a serious quest for a product that could monitor these resources and provide timely alerts when things went wrong on these platforms.

“It has been a phenomenal journey for us, and the partnership and the responsiveness to the customers’ interest really mean a significant amount to us.”

- Andre Potgieter

Head of cloud operations, Vista Group

“It has been a phenomenal journey for us, and the partnership and the responsiveness to the customers’ interest really mean a significant amount to us.”

- Andre Potgieter

Head of cloud operations, Vista Group

1 solution for all your monitoring needs

Vista Group evaluated all of the full-stack observability players in the space that could fulfil its monitoring requirements. But what made it choose Site24x7? Andre Potgieter, head of cloud operations at Vista Group, said it’s because of the fair pricing and excellent customer support the group received from start to finish.

The IT teams at Vista Group have heavily relied on AppLogs, a Site24x7 log collection and management solution, as it sends alerts to the Level 1 Support team if there’s an incident or event. These teams called Site24x7 their first line of defence due to its log analysis, anomaly detection, and troubleshooting capabilities.

One outstanding feature the group has optimised is external monitoring, which has helped it monitor its services from an external data centre and allowed it to know whether it was performant or not. This off-the-shelf product empowered the group to achieve fine-grain monitoring and reporting.

When asked about his experience working with the tool, Potgieter said that he loves the simplicity of AppLogs as the effort the Operations team spent educating the Technical team was minimal. He added that with configuration rules, the onboarding time was considerably reduced, allowing the sysadmins to set the threshold on a single MSP centrally and then apply it across multiple MSPs globally.

Enhance transparency and gain your customers’ trust

Staying transparent and offering timely updates to customers is crucial to enhancing brand reliability and ensuring business continuity. To keep its customers informed on the statuses of its platforms, Vista Group has leveraged Site24x7 StatusIQ, a tool that shows whether the platforms are operational or down via a status page. The group has used this tool as a communication medium to forecast maintenance, proactively plan, and alert customers to any outages, performance issues, or maintenance.

With this tool, customers have the freedom to subscribe or unsubscribe to alerts, customise notifications to focus on particular monitors, and receive notifications via texts or emails. This customisation has helped sysadmins save time, avoid unwanted notifications, and focus on other business-critical tasks.

Reset passwords like never before

People tend to forget or lose their passwords, then reach out to their help desk team for support. Vista Group experienced a similar issue where it had to deal with its customers’ password reset requests, overwhelming the team with IT tickets. To resolve this issue and lessen the workload of the Help Desk team, the group sought a product that could manage and secure passwords and offer complete control over identities.

With the implementation of ADSelfService Plus, creating password reset tickets became a thing of the past, and the team has been relieved of stress. The tool’s intuitive interface has been easy for the group’s employees and customers to use and has empowered them to reset their passwords swiftly without bothering the Help Desk team. As a result, Vista Group has streamlined its IT processes, and its productivity has grown multifold.

Media coverage

iTWire, Business Scoop, KBI.Media: Vista Group Boosts Cloud Operations and Secures IT Infrastructure with Support From ManageEngine

SMBtech: Vista Group Partners with ManageEngine

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About ManageEngine

ManageEngine is a division of Zoho Corporation that offers comprehensive on-premises and cloud-native IT and security operations management solutions for global organizations and managed service providers. Established and emerging enterprises—including nine of every 10 Fortune 100 organizations—rely on ManageEngine’s real-time IT management tools to ensure the optimal performance of their IT infrastructure, including networks, servers, applications, endpoints and more. ManageEngine has 18 data centers, 20 offices and 200+ channel partners worldwide to help organizations tightly align their business to IT.

Vista Group resolves network and server monitoring issues and stays in the know with ManageEngine

Vista Group

Company profile

Andre Potgieter

Business challenges

- Andre Potgieter

- Andre Potgieter

1 solution for all your monitoring needs

Enhance transparency and gain your customers’ trust

Reset passwords like never before

Media coverage

About ManageEngine

More stories

Vista Group resolves network and server monitoring issues and stays in the know with ManageEngine

Vista Group

Company profile

Andre Potgieter

Business challenges

- Andre Potgieter

- Andre Potgieter

1 solution for all your monitoring needs

Enhance transparency and gain your customers’ trust

Reset passwords like never before

Media coverage

About ManageEngine

More stories

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