Detroit Wayne Integrated Health Network implements a single pane of glass for IT management using ManageEngine

DOWNLOAD PDF

WATCH VIDEO

Calls ManageEngine’s

customization features

“very rare”

A 45-day product

evaluation was all it took

to go all-in on multiple

ManageEngine products

Explains how

ManageEngine stands out

against competitors

Steven Soriano,

Technology manager at Detroit Wayne Integrated Health Network

“What I like about ManageEngine, as compared to some of [its] competitors, is I like the customization capability of it. I like that fact you can procure just what you need, but it is part of a larger function as well. I like the way [each component] sort of seamlessly integrates with the other components and products. And again, the customization feature is again very rare.”

Case study highlights

The Detroit Wayne Integrated Health Network (DWIHN) is a healthcare safety net organization that provides behavioral health services to 75,000 people in Detroit and Wayne County, Michigan. Managing its IT infrastructure was becoming increasingly challenging. DWIHN relied on multiple tools that were too time-consuming, difficult to configure, and failed to provide the visibility and efficiency the IT team needed to support their mission effectively.

When DWIHN experienced an exploit with its monitoring tool, it became clear that a new approach was necessary. That’s when they turned to ManageEngine’s suite of tools, including OpManager for network monitoring, ServiceDesk Plus for IT service management, and ADManager Plus for Active Directory management.

Detroit Wayne Integrated Health Network

INDUSTRY

Healthcare

HEADQUARTERS

Detroit, Michigan

TYPE OF BUSINESS

B2C

EMPLOYEES

300 employees

Steven Soriano, DWIHN’s IT director, explained: “One of the things I wanted to do was simplify things from a technician perspective. Instead of having multiple tool sets, I wanted to have one pane of glass to manage everything properly.”

With OpManager, the IT team gained better network visibility and the ability to resolve issues quickly. ServiceDesk Plus streamlined their help desk operations, providing customizable incident management and asset tracking. ADManager Plus simplified user onboarding and offboarding by automating Active Directory tasks. Ultimately, DWIHN developed a unified, streamlined IT management system that enhanced both internal processes and patient care.

To learn the full story on how DWIHN transformed its IT operations, download the case study.

Steven Soriano

Technology manager at Detroit Wayne

Integrated Health Network

00:00

stevesoriano
00:00

Products in Focus

Active Directory, Microsoft 365, and Exchange management and reporting

Full-stack service management for enterprises

Full-stack observability with AIOps and digital experience monitoring

About ManageEngine

ManageEngine is a division of Zoho Corporation that offers comprehensive on-premises and cloud-native IT and security operations management solutions for global organizations and managed service providers. Established and emerging enterprises—including nine of every 10 Fortune 100 organizations—rely on ManageEngine’s real-time IT management tools to ensure the optimal performance of their IT infrastructure, including networks, servers, applications, endpoints and more. ManageEngine has 18 data centers, 20 offices and 200+ channel partners worldwide to help organizations tightly align their business to IT.